Why AMS is obsolete?

If you want to know the details, you can go through the code.

AMS

Recently, I got a surprising comment from an AMS (Application Managed Support) vendor above. This really confirm my view that AMS will be obsolete in the emergence of DevOps. Luckily, our team have been less reliance on AMS and transitioning to DevOps model over the past few years. Therefore, there is totally no issue for our team to read the codes. However, such mindset is the reason why AMS will be replaced in the next few years.

Paradigm Shift
  • There is little value add for organisations to support AMS with focus on clearing tickets and reduce SLA.
  • AMS objectives are outdated due to paradigm shift to Cloud and Agile.
  • There is no knowledge increase in AMS resources to achieve better Customer Experience (CX).
  • The values of AMS contradicts that of newer paradigms.
The Replacements
  • AMS is gradually being replaced by either DevOps or Self Service Technologies (SST).
  • New experiential indicators are gaining popularity to measure user satisfaction.
  • It is more cost effective and efficient to replace than to retrain existing AMS.

These reasons serve as constant reminders that new paradigm will always replace in favor of old. It helps to push us to seek long term skillset in preparation of this shift. Thus, we should not be contended in our comfort zone.

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