Chatbot is the New UI

User Interface (UI) has always been a hot topic to simplify usage for system. Recent cloud technologies have evolve UI to a next level which is not seen in the past. We are now able to use machine learning to recognise natural language for Chatbot. How will Chatbot change our paradigm towards software development? Let us break Chatbot into basic components for easier understanding.

Machine Learning

Machine Learning (ML) have materialised AI (Artificial Intelligence) in action response logic in systems. This makes perfect sense to introduce machine learning framework into systems to handle predictable events with users.

Natural Language Processing

System response have been constrained by standard system logic processing. Natural Language Processing (NLP) gain a lot of breakthroughs with the addition of machine language framework with speech and voice recognition and natural language understanding.


The RE introduction of Chatbot is due to the advances made on the two fundamental concepts of Machine Learning and Natural Language Processing in its ability to replace the UI. Users can really interact with minimum switch cost, decrease training time and high stickiness for superior Chatbot.

In 2021, we should expect to see a fierce battle of Chatbot in the future Cloud space due to COVID-19 pandemic and the need to distance and remote work from home. Do watch for more updates and review about Chatbot technologies.


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